Logistic Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • We ship next day FedEx / UPS Monday thru Friday in very special eco-friendly insulated containers with specially designed gel packs & dry Ice to ensure your food stays fresh…we sincerely hope you enjoy the experience and tell all of your friends and neighbors. If you have any questions at all of how to prepare something, please immediately go to our live chat and you will have an answer from 8 am – 10 pm 7 days a week / 365 / year, in no time flat – plus the boxes will have plenty of information as well as our blog.
  • Cut off time for the next business day delivery is 1 PM EST.

Orders placed after 1 PM – Monday thru Thursday will be shipped out the next business day unless a future delivery date was selected.


All claims must be called in within 3 hours of delivery.  

It is very important that all goods are put away in either the refrigerator or freezer at time of arrival to protect the integrity of the products

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